Bill · S. 264· Senate(119-S-264)
Improving Veterans’ Experience Act of 2025
- Introduced
- 1/28/2025
- Last activity
- 1/28/2025 — Read twice and referred to the Committee on Veterans' Affairs.
- Sponsored by
- Angus King
- Cosponsors
- - 0 - 0
- Introduced
- In Committee
What this bill would do
This bill, titled the "Improving Veterans' Experience Act of 2025," proposes to establish a Veterans Experience Office within the Department. The office would be led by a Chief Veterans Experience Officer who reports directly to the Secretary. This office is tasked with managing customer experience initiatives, setting strategy, and collecting data from veterans and beneficiaries regarding their satisfaction with benefits and services. The office will also assess the accuracy of Department websites and customer service efforts. Additionally, the bill mandates annual reports to Congress regarding customer service feedback and demographic data. Finally, it requires the Comptroller General to conduct a review of the office's effectiveness and implementation.
Yes
Would veterans be better off under this, taking everything together?+5
The bill creates a dedicated office to improve the customer experience, information accuracy, and service usage for veterans and their beneficiaries.
Does this increase the pay, pensions or support veterans receive?+5
The bill establishes a Veterans Experience Office to improve satisfaction, service usage, and information accuracy for beneficiaries.
Does this make what the government does easier for the public to see?+4
The bill mandates annual reports to Congress containing disaggregated demographic and satisfaction data regarding veteran services.
The opposite
No question was scored the opposite.
Who it would affect, and how
Potential Positive Impacts for People
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Improved Service and Satisfaction: The Office is tasked with carrying out key customer experience initiatives to increase the satisfaction of veterans and beneficiaries with the benefits and services they receive (Section 2(a)(2)(c)(1)).
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Better Access to Information: The Office will assess and advise the Secretary on the accuracy and helpfulness of websites and other customer-facing information (Section 2(a)(2)(c)(5)).
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Identification of Barriers: By collecting data on why veterans may not be using certain benefits, the Office can identify and analyze reasons such as lack of knowledge, awareness, or technology and time barriers (Section 2(a)(2)(d)(3)(B)(ii)).
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Increased Oversight: The Comptroller General is required to complete an analysis of the methodology and effectiveness of how the Department uses veteran feedback to improve experience (Section 2(b)(1)).
Potential Negative Impacts for People
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Time-Limited Implementation: The authorities and requirements of the Veterans Experience Office are set to terminate on September 30, 2028 (Section 2(a)(2)(g)).
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Staffing Constraints: The bill specifies that nothing in the section authorizes an increase in the number of full-time employees otherwise authorized for the Department (Section 2(a)(2)(e)(3)).
Groups and Interests Ranking
Every group the model scored this bill for, from -10 to +10. Hover a score for the reason it gave.
- Demographic And Interest Groups
- Good For Veterans+5
- National Security And Foreign Policy
- Improves Veterans Benefits+5
- Governance And Ideology
- Improves Government Transparency+4
- 1/28/2025
- Read twice and referred to the Committee on Veterans' Affairs.
- 1 Cosponsor added.
- Introduced in Senate
2 bills Congress.gov lists as related to this one — companions in the other chamber, earlier versions, and bills this one absorbed or was folded into.
John CornynRepublican · Texas