Bill · H.R. 3578· House(119-HR-3578)
Improving Veterans’ Experience Act of 2025
- Introduced
- 5/23/2025
- Last activity
- 12/19/2025 — Referred to the Subcommittee on Oversight and Investigations.
- Sponsored by
- Nikki Budzinski
- Cosponsors
- - 2 - 0
- Introduced
- In Committee
What this bill would do
The Improving Veterans' Experience Act of 2025 proposes to amend title 38 of the United States Code to create the Veterans Experience Office. This new office would operate within the Office of the Secretary and be led by a Chief Veterans Experience Officer. The office is tasked with managing customer experience initiatives to improve how veterans and beneficiaries use benefits and services. It includes duties such as collecting data, providing strategic guidance, and assessing the accuracy of Department websites. Additionally, the bill requires annual reporting to Congress regarding customer service and satisfaction. The mandates of this new office are set to expire on September 20, 2028.
Yes· 3 of 4
Would veterans be better off under this, taking everything together?+7
Veterans benefit from a new office specifically tasked with improving their experience and service usage.
Does this help veterans get medical care?+6
The bill establishes a new office dedicated to improving the customer experience and usability of veteran benefits and services.
Does this increase the pay, pensions or support veterans receive?+6
The bill aims to improve the delivery and satisfaction of veteran benefits through a new dedicated experience office.
The opposite
No question was scored the opposite.
Who it would affect, and how
Potential Positive Impacts for People
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Improved Service and Benefit Usage: The Office is tasked with carrying out initiatives to improve satisfaction with and usage of benefits and services (Section 2(a)(1)).
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Better Information Accessibility: The office will assess and advise the Secretary on whether websites and customer-facing information are accurate and helpful (Section 2(a)(1)).
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Enhanced Engagement Strategies: The Office provides strategic guidance to help Department entities engage with veterans and beneficiaries, including those not currently using benefits (Section 2(a)(1)).
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Identification of Barriers: The annual reports are required to analyze potential reasons why people are not using benefits, such as technology barriers, lack of knowledge, or time constraints (Section 2(a)(1)).
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Accountability through Oversight: The Comptroller General is required to analyze the effectiveness and implementation of the Office's efforts to improve the veteran experience (Section 2(b)).
Potential Negative Impacts for People
- No Increase in Full-Time Employees: The bill specifies that it does not authorize an increase in the number of full-time employees otherwise authorized for the Department (Section 2(a)(1)).
Groups and Interests Ranking
Every group the model scored this bill for, from -10 to +10. Hover a score for the reason it gave.
- Demographic And Interest Groups
- Good For Veterans+7
- Healthcare
- Improves Veterans Healthcare+6
- National Security And Foreign Policy
- Improves Veterans Benefits+6
- Governance And Ideology
- Improves Government Transparency+5
- 12/19/2025
- Referred to the Subcommittee on Oversight and Investigations.
- 5/23/2025
- Referred to the House Committee on Veterans' Affairs.
- 2 Cosponsors added.
- Introduced in House
2 bills Congress.gov lists as related to this one — companions in the other chamber, earlier versions, and bills this one absorbed or was folded into.
Julia BrownleyDemocrat · California
Morgan McGarveyDemocrat · Kentucky