Bill · S. 4302· Senate(119-S-4302)
Improving IRS Customer Service Act
- Introduced
- 4/15/2026
- Last activity
- 4/15/2026 — Read twice and referred to the Committee on Finance.
- Sponsored by
- Mark Warner
- Cosponsors
- - 0 - 1
- Introduced
- In Committee
What this bill would do
This bill, titled the Improving IRS Customer Service Act, aims to upgrade the services that the Internal Revenue Service provides to everyday people. It requires the IRS to create a real-time public dashboard showing phone wait times, call back options, and processing backlogs. The legislation also directs the agency to expand electronic access so taxpayers can easily track their returns, refunds, and notices through a website or mobile app. Additionally, the bill instructs the IRS to inform individuals facing financial hardships about alternative collection options and requires the National Taxpayer Advocate to publish regular performance statistics. Overall, these changes are designed to hold the tax agency accountable and make dealing with your taxes a bit less painful.
Yes· 3 of 7
Does this make what the government does easier for the public to see?+7
The bill mandates real-time dashboards for wait times and monthly publication of Taxpayer Advocate performance statistics.
Would households on low incomes be better off under this?+4
The bill establishes a program to assist those experiencing economic hardship with collection alternatives like offers-in-compromise.
Would middle-income households be better off under this?+3
The bill improves service efficiency and transparency for general taxpayers through digital tools and callback options.
The opposite
No question was scored the opposite.
Who it would affect, and how
Potential Positive Impacts for People
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Section 2: This section requires a real-time dashboard on the IRS website showing phone wait times, caller numbers, and average call lengths. This is a positive step because it lets folks know how long they will be stuck on hold before they even pick up the phone.
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Section 3: This section requires the IRS to provide a website and mobile app with up-to-date information on tax returns and refunds, including exact deposit accounts or check mailing addresses. This helps individuals easily track their hard-earned money without having to guess when a refund is coming.
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Section 4: This section expresses the sense of Congress and sets a goal for the IRS to provide a callback option for any call not answered within five minutes. This benefits people by saving them from wasting hours listening to hold music.
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Section 5: This section requires an online account system where taxpayers can view their past notices and securely upload responses from the last six years. This makes it much easier for regular folks to handle IRS correspondence from home.
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Section 6: This section directs the IRS to identify taxpayers who are likely facing economic hardships and provide them with information regarding alternative collection options. This is a compassionate provision that helps struggling individuals find relief options like partial payments or offers-in-compromise.
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Section 7: This section requires the National Taxpayer Advocate to publish monthly performance statistics and provide an online tool estimating case resolution times. This holds the government accountable by letting people see how long local offices take to resolve disputes.
Potential Negative Impacts for People
The provided text does not contain any explicit sections or provisions that outline negative consequences or burdens for individuals or groups of people in the United States.
Groups and Interests Ranking
Every group the model scored this bill for, from -10 to +10. Hover a score for the reason it gave.
- Demographic And Interest Groups
- Good For Low Income Households+4Good For Middle Class Households+3Good For Union Workers+1
- Governance And Ideology
- Improves Government Transparency+7
- Economy And Finance
- Improves Small Business Support+3
- Social Issues And Justice
- Improves Poverty Reduction+2
- Education And Technology
- Improves Internet Access+1
- 4/15/2026
- Read twice and referred to the Committee on Finance.
- 1 Cosponsor added.
- Introduced in Senate
3 bills Congress.gov lists as related to this one — companions in the other chamber, earlier versions, and bills this one absorbed or was folded into.
Bill CassidyRepublican · Louisiana