Keep Call Centers in America Act of 2025

Protection of Domestic Jobs: Employers who relocate call centers must notify the Secretary of Labor at least 120 days in advance, and the bill provides a way for companies to be removed from the penalty list if they bring jobs back to the United States (Section 101).

Preferential Treatment for U.S. Employers: Federal agencies are directed to give preference to United States employers that are not on the relocation list when awarding civilian or defense-related contracts (Section 101(c)).

Mandatory U.S. Operations for Federal Contracts: To ensure stability, the bill requires that any call center work performed in connection with a Federal contract must be done inside the United States (Section 104).

Increased Consumer Transparency: Consumers will be informed of the physical location of the agent they are speaking with, and they have the right to request a transfer to a human agent located in the United States (Section 201).

AI Disclosure: People interacting with automated systems will be notified that they are speaking with artificial intelligence rather than a human (Section 201(b)).

Financial Penalties for Companies: Employers that relocate work may face a civil penalty of up to $10,000 for each day they fail to provide required notice (Section 101(a)(1)(A)).

Loss of Federal Funding: Companies on the relocation list may be ineligible to apply for or receive direct or indirect Federal grants or guaranteed loans for five years (Section 101(b)(1)(A)).

Financial Burdens on Existing Grant Recipients: Companies that receive a grant or loan and are subsequently added to the relocation list must pay a monthly penalty of 8.3 percent of the total amount disbursed (Section 101(b)(1)(B)).

Potential for Grant Cancellation: If a company remains on the relocation list for one year after its first required penalty payment, its grant or loan may be canceled (Section 101(b)(1)(B)(ii)).