Keep Call Centers in America Act of 2025

Transparency for Employers Moving Jobs: Employers must notify the Secretary of Labor at least 120 days before relocating or contracting call center work overseas, providing advance notice of these changes. (Section 101(a)(1)(A))

Consumer Information and Control: During customer service communications, agents must disclose their physical location, and if they are outside the U.S., consumers have the right to request a transfer to an agent located within the United States. (Section 201(a))

Artificial Intelligence Transparency: Businesses using artificial intelligence for customer service must disclose that a nonhuman machine is being used and allow consumers to request a transfer to a human operator in the United States. (Section 201(b))

Preference for Domestic Employers: When awarding civilian or defense-related Federal contracts, agencies must give preference to United States employers that are not on the relocation list. (Section 101(c))

Protection of Federal Contract Work: Any call center work performed in connection with a Federal contract must be conducted inside the United States. (Section 104)

Financial Penalties for Employers: Employers who fail to provide the required 120-day notice regarding relocation or overseas contracting face a civil penalty of up to $10,000 for each day of the violation. (Section 101(a)(1)(A))

Loss of Federal Funding: Companies that relocate call center work overseas are placed on a list that makes them ineligible to apply for or receive direct or indirect Federal grants or guaranteed loans for five years. (Section 101(b)(1)(A)(i))

Financial Burdens on Existing Grants: Employers who have already received a grant or loan but are subsequently added to the relocation list must pay a monthly penalty of 8.3 percent of the total amount disbursed and may face the cancellation of their award. (Section 101(b)(1)(B))

Compliance Burdens for Businesses: Business entities are required to certify to the Federal Trade Commission every year that they have complied with the required customer service disclosures. (Section 201(d))