Bill · H.R. 8190· House(119-HR-8190)
Social Security Customer Service Act
- Introduced
- 4/2/2026
- Last activity
- 4/2/2026 — Referred to the House Committee on Ways and Means.
- Sponsored by
- Haley Stevens
- Cosponsors
- - 3 - 0
- Introduced
- In Committee
What this bill would do
This bill, known as the "Social Security Customer Service Act," aims to increase the workforce at the Social Security Administration. It requires the Commissioner of Social Security to take action within six months of the bill's enactment. The goal is to ensure the number of full-time employees is equal to or greater than the number employed on January 19, 2025. The act mandates that most new hires be placed in specific operational roles. The remaining portion of hires is designated for support roles.
Yes· 3 of 8
Would people with disabilities be better off under this?+8
The bill specifically mandates that a large portion of new hires be dedicated to resolving or adjudicating disability benefits claims.
Would people over 65 be better off under this?+7
The bill improves service for beneficiaries through increased staffing in telephone assistance and payment facilitation roles.
Would retired people be better off under this?+7
Increased staffing in field offices and telephone centers improves service for retired beneficiaries.
The opposite
No question was scored the opposite.
Who it would affect, and how
Potential Positive Impacts for People
-
Increased Operational Staffing: The bill requires the Commissioner to ensure full-time employees meet or exceed the levels seen on January 19, 2025, which increases the overall workforce (Section 2(a)).
-
Direct Service Improvement: By requiring 75 percent of new hires to work in specific frontline areas, the bill targets key service points (Section 2(b)). These include:
- Field Office Support: Staffing positions at social security field offices (Section s 2(b)(1)).
- Telephone Assistance: Staffing centers that respond to telephone inquiries from beneficiaries (Section 2(b)(2)).
- Program Service: Staffing positions at a program service center (Section 2(b)(3)).
- Payment Facilitation: Staffing positions that process or facilitate payments to beneficiaries (Section 2(b)(4)).
- Regional Support: Staffing positions at regional field offices (Section 2(b)(5)).
- Disability Claims: Staffing positions dedicated to resolving or adjudicating disability benefits claims or disputes (Section 2(b)(6)).
Potential Negative Impacts for People
- Limited Administrative Growth: The bill restricts the hiring of managerial or administrative support staff to 25 percent of the new hires intended to reach the staffing requirement (Section 2(c)).
Groups and Interests Ranking
Every group the model scored this bill for, from -10 to +10. Hover a score for the reason it gave.
- Demographic And Interest Groups
- Good For People With Disabilities+8Good For Retirees+7Good For Seniors+7Good For Low Income Households+5Good For Veterans+5
- Social Issues And Justice
- Improves Social Security+7
- Economy And Finance
- Increases Job Creation+5
- Governance And Ideology
- Improves Government Transparency+3
- 9/2/2026
- 1 Cosponsor added.
- 8/3/2026
- 1 Cosponsor added.
- 7/22/2026
- 1 Cosponsor added.
- 4/2/2026
- Referred to the House Committee on Ways and Means.
- Introduced in House
Sanford BishopDemocrat · Georgia
Timothy KennedyDemocrat · New York
Donald NorcrossDemocrat · New Jersey